1. Nature of Work
We are SAMS Residential and we offer Window Cleaning Services through our trusted partner businesses and Gutter Clearance Services directly.
2. Weather Conditions
All work is subject to appropriate weather conditions. We aim to carry out our services quickly and efficiently, but unforeseen weather circumstances may necessitate flexibility in appointment days.
3. Skill and Care
We approach all work with appropriate skill and care, deploying competent staff to ensure the highest quality service.
4. Appointment Flexibility
We will always advise what day we will attend to do the work and our hours are from 8am to 4pm. Unfortunately we aren’t able to provide a definite time of arrival. Work schedules may need to be flexible due to very poor weather conditions and staff availability. We will promptly communicate any changes to appointment days.
5. Complaints Procedure
Any complaints should be submitted in writing via email. We appreciate the opportunity to inspect and rectify any issues promptly. Please email: team@sams.org.uk
6. Liability
Our liability is limited to the value of the work for which we have quoted. While we strive to deliver exceptional service, this limitation ensures fair and reasonable resolution in case of unforeseen circumstances.
7. Insurance
We carry public and employer liability insurance. Specific coverage amounts are available upon request.
8. Access to Property
To ensure the successful completion of our services, customers are required to provide full access to the appropriate parts of the property. Should full access not be available on the appointment day then we may need to make an additional charge to return and complete outstanding work.
9. Indemnification
The customer agrees to indemnify and hold our company harmless for any damages or liabilities that may arise from the services provided.
10. Subcontractors
Our Window Cleaning services are undertaken by trusted partner businesses who will have their own Terms and Conditions with which the you should familiarise yourself. Your contract is with the business in question and any issues should be taken up with them directly. Our Gutter Clearance service is provided by our own fully trained staff, although, we may employ sub-contractors on occasion.
11. Force Majeure
We cannot be held responsible for non-completion of a job in the event of circumstances beyond our control (force majeure). We will communicate promptly in such situations.
12. Payment Terms
Window Cleaning services will be paid by arrangement with our trusted partner businesses. Gutter Clearance work will always be booked and paid for in advance. Fees for gutter clearance are non refundable but, in the event that we are unable to do the work at the agreed time, we are happy to reschedule the appointment.
13. Privacy of Customer Data
We are committed to protecting the privacy of customer data. Any information provided will be handled in accordance with our privacy policy.
14. Governing Law
These terms are governed by the laws of England.
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