Oxford Window Cleaning and Gutter Clearance on Your Terms
No contracts – No cleaning rounds – No hassle – We only return when you book your next clean
1. Our Service
SAMS mainly provides:
Our current service is simple:
Book us when you want us. No rounds. No ongoing commitment.
Each booking is a separate service unless agreed otherwise in writing.
2. Booking Confirmation
A booking is only confirmed when:
Selecting a date or time, entering your details, applying a discount code or starting checkout does not confirm a booking. SAMS is not required to hold an appointment until the booking is fully confirmed.
3. Appointment Times
You will select an appointment time when booking.
We will always try to attend as close as possible to your selected time, but arrival times are estimates and are not guaranteed.
Delays may occur because of previous jobs, traffic, weather, access, equipment or staff availability.
We will try to communicate significant delays where reasonably possible.
SAMS is not responsible for loss or inconvenience caused solely by arriving earlier or later than the estimated time.
4. Access and Safety
You are responsible for making sure our team can safely access the areas being cleaned.
This includes:
SAMS will only enter or work within the property and areas included in the booking.
We will not enter neighbouring properties, adjoining land or other premises that have not been booked with SAMS unless agreed beforehand.
Our team will not climb onto or walk across:
to access windows or gutters.
If an area can only be reached by climbing onto or across a structure, it will be treated as inaccessible.
While other contractors may use different methods, SAMS works strictly in accordance with safe working practices, our risk procedures and the requirements of our insurance cover.
We will not use unsafe access methods simply because another contractor may be willing to do so.
5. Windows We Cannot Reach
We will endeavour to clean every external window that can be safely and reasonably accessed using our normal professional equipment.
Some windows may not be reachable because of:
Booking a property clean does not guarantee that every individual window can be reached.
Unless agreed beforehand, SAMS provides external window cleaning only.
If a window cannot be safely cleaned externally, we are not required to enter the property to clean it internally.
6. Pure Water Cleaning
SAMS uses professional pure-water cleaning systems.
Your windows may be left wet when we finish. This is normal.
The purified water is designed to dry naturally and leave a clean finish.
Please do not:
Doing so may affect the final finish.
SAMS is not responsible for marks caused by windows being wiped or interfered with before they have dried naturally.
7. Safe and Hygienic Properties
Customers must provide a safe and hygienic working environment.
Working areas must be reasonably free from:
Pet waste must be removed before we arrive.
If our team considers an area unsafe or unhygienic, we may refuse to enter or work there.
8. Gutter Clearance
We will clear guttering that can be safely and reasonably accessed using our normal equipment.
Some guttering may be inaccessible because of height, extensions, conservatories, roof design, restricted access or other obstructions.
We will not undertake work we consider unsafe.
Gutter Guards
SAMS can supply and install gutter guards where suitable.
Hedgehog Gutter Guards
SAMS does not recommend or normally clear gutters fitted with hedgehog-style bristle gutter guards.
It is the customer’s responsibility to check and disclose whether these are fitted before booking.
If they are present, SAMS may refuse the clearance and is not required to remove or disturb them.
If we attend and undisclosed hedgehog guards prevent the work from being completed, the booking may be treated as an unsuccessful attendance and the charge may be retained to cover reasonable booking, travel and attendance costs.
Nothing in this clause affects statutory consumer rights.
9. What You Are Paying For
SAMS charges for the service booked, not the amount of time spent at the property.
Our price includes costs associated with:
An experienced cleaner may complete a job quickly. A job taking less time than expected does not reduce the agreed price. You are paying for the service and professional result, not a set number of minutes.
10. Right to Refuse or Stop Work
SAMS may refuse, cancel or stop work where:
Where our team has already attended and the job cannot proceed because of circumstances within the customer’s control, reasonable booking and attendance costs may remain payable.
11. Vehicle Restrictions
Customers must tell us before booking if the property is affected by:
The property must be reasonably accessible to our vehicles without additional charge unless agreed beforehand.
If we cannot reach the property because of an undisclosed restriction, the booking may be treated as an unsuccessful attendance.
12. Payment
Unless otherwise agreed, payment is due when booking.
SAMS does not normally accept cash.
Our staff are instructed not to accept cash directly from customers.
Any cash payment must be approved by the SAMS office beforehand and confirmed in writing.
13. Pricing
SAMS may change its window-cleaning and gutter-clearance prices throughout the year to reflect operating costs, demand and other business factors.
The price payable is the price displayed on the SAMS website or booking system at the time the booking is completed.
Previous prices, screenshots, old advertisements, expired promotions or prices previously paid do not create an entitlement to that price for a new booking.
Once a booking has been completed and paid for, the agreed booking price will apply, provided the property and service were accurately described when booked.
If the property or work is materially different from what was booked, SAMS may revise the price before completing additional work.
14. Coupons and Promotions
SAMS may run coupons, discount codes and promotional offers.
Offers are valid only while the promotion remains active.
SAMS may withdraw or change a promotion at any time unless specific promotional terms state otherwise.
If a promotional code no longer works through our booking system, the promotion is no longer available.
Discounts must be applied before payment and cannot normally be added retrospectively.
15. Complaints
Complaints should be made in writing to:
Customers must give SAMS a reasonable opportunity to inspect and, where appropriate, correct a genuine issue.
16. Existing Damage
SAMS is not responsible for defects or deterioration that existed before our work started.
This can include:
We may stop work if an area appears unsafe or defective.
17. Marketing and Leaflets
SAMS may use third-party contractors to distribute leaflets, flyers and other marketing material.
We expect distributors to act responsibly, but we cannot guarantee that material will never be delivered incorrectly, moved after delivery or placed somewhere without our direct knowledge.
Where a genuine issue is reported, we will take reasonable steps to investigate it.
18. Weather and Events Outside Our Control
Work may be delayed, rearranged or cancelled because of circumstances outside our reasonable control, including:
Where reasonably possible, we will rearrange the booking.
19. Legal Rights
SAMS will provide its services with reasonable skill and care.
Nothing in these terms excludes any liability or statutory consumer right that cannot legally be excluded.
These terms are governed by the laws of England and Wales.
SAMS no longer accepts new customers onto regular residential rounds. Our existing regular-round service continues for current customers.
The following terms apply: