1. Nature of Work

Our property services encompass various tasks including, but not limited to, window cleaning, gutter clearing, fascia and soffit cleaning, conservatory cleaning, canal boat cleaning, solar panel cleaning, gutter installation, fascia and soffit installation,  moss removal and treatment and roofing maintenance.

2. Weather Conditions

All work is subject to appropriate weather conditions. We aim to carry out our services efficiently, but unforeseen weather circumstances may necessitate flexibility in appointment days.

3. Skill and Care

We approach all work with appropriate skill and care, deploying competent staff to ensure the highest quality service.

4. Appointment Flexibility

We will always advise what day we will attend to do the work and our hours are from 8am to 4pm. Unfortunately we aren’t able to provide a definite time of arrival. Work schedules may need to be flexible due to very poor weather conditions, staff availability, and other ongoing projects. We will promptly communicate any changes to appointment days.

5. Complaints Procedure

Any complaints should be submitted in writing via email. We appreciate the opportunity to inspect and rectify any issues promptly. Please email: sam@sams.org.uk

6. Liability

Our liability is limited to the value of the work for which we have quoted. While we strive to deliver exceptional service, this limitation ensures fair and reasonable resolution in case of unforeseen circumstances.

7. Insurance

We carry public and employer liability insurance. Specific coverage amounts are available upon request.

8. Access to Property

To ensure the successful completion of our services, customers are required to provide full access to the appropriate parts of the property. Should full access not be available on the appointment day then we will, unfortunately, still need to charge the full amount whilst cleaning everything we can access safely..

9. Indemnification

The customer agrees to indemnify and hold our company harmless for any damages or liabilities that may arise from the services provided.

10. Subcontractors

On occasion, we may bring in subcontractors to assist with certain aspects of the work.

11. Force Majeure

We cannot be held responsible for non-completion of a job in the event of circumstances beyond our control (force majeure). We will communicate promptly in such situations.

12. Payment Terms

All jobs require full payment upon completion.

For  jobs requiring plant or materials, a non-refundable 50% upfront payment is required. This upfront payment covers the costs incurred in preparing for the job and is not refundable in case of cancellation.

13. Cancellations

Cancellations within 48 hours of the scheduled appointment require payment in full.

Cancellations with more than 48 hours’ notice incur no charge, but no refund of deposits if costs have already been incurred.

14. Privacy of Customer Data

We are committed to protecting the privacy of customer data. Any information provided will be handled in accordance with our privacy policy.

15. Guarantee of Workmanship and Materials

SAMS is committed to providing high-quality property services, as detailed above. We stand behind the workmanship and materials used in our services and offer the following guarantee:

15a. Guarantee Period:
We guarantee our services against defective workmanship or materials for a period of 12 months from the date of completion of the service.

15b. Scope of Guarantee:
This guarantee covers any defects in the workmanship or materials used in the specified services provided by SAMS. If, within the guarantee period, any issues arise due to faulty workmanship or materials, we will, at our discretion, repair or replace the affected work at no additional cost to the customer.

15c. Exclusions:
This guarantee does not cover damage caused by factors beyond our control, including but not limited to natural disasters, accidents, vandalism, or improper maintenance by the customer. Additionally, any modifications or repairs performed by parties other than SAMS will void this guarantee.

15d. Customer Obligations:
To maintain the validity of this guarantee, customers must notify SAMS promptly upon discovering any issues covered by this guarantee. Failure to do so may result in the forfeiture of the guarantee.

15e. How to Claim:
To make a claim under this guarantee, customers must contact SAMS within the guarantee period. Proof of purchase and a detailed description of the issue are required to initiate the claims process.

15f. Guarantee Transferability:
This guarantee is non-transferable and applies only to the original customer who purchased the services from SAMS.

15g. Amendments to Guarantee:
SAMS reserves the right to update or modify the terms of this guarantee at any time. Any changes will be communicated to customers in writing.

15h. By engaging in our property services, customers acknowledge and accept the terms of this guarantee.

16. Governing Law

These terms are governed by the laws of England.