SAMS

Oxford Window Cleaning and Gutter Clearance

We are friendly, reliable and dedicated to doing business with social heart. We work with care and professionalism and we offer fair competitive pricing. We are very proud of the work we do.

Terms and Conditions

Including Key Facts

These terms have been written in plain English to ensure clarity and understanding. They are designed to protect both SAMS Residential and our valued customers throughout our engagements.

1. Nature of Work

At SAMS we offer window cleaning and gutter clearance

2. Weather Conditions

All work is subject to appropriate weather conditions. We aim to carry out our services quickly and efficiently, but unforeseen weather circumstances may necessitate flexibility in appointment days.

3. Skill and Care

We approach all work with appropriate skill and care, deploying competent staff to ensure the highest quality service.

4. Appointment Flexibility

We will always advise what day we will attend to do the work and our hours are from 8am to 4pm. Unfortunately we aren’t able to provide a definite time of arrival. Work schedules may need to be flexible due to very poor weather conditions and staff availability. We will promptly communicate any changes to appointment days.

5. Complaints Procedure

Any complaints should be submitted in writing via email. We appreciate the opportunity to inspect and rectify any issues promptly. Please email: team@sams.org.uk

6. Liability

Our liability is limited to the value of the work for which we have quoted. While we strive to deliver exceptional service, this limitation ensures fair and reasonable resolution in case of unforeseen circumstances.

7. Insurance

We carry public and employer liability insurance. Specific coverage amounts are available upon request.

8. Access to Property

To ensure the successful completion of our services, customers are required to provide full access to the appropriate parts of the property. Should full access not be available on the appointment day then we may need to make an additional charge to return and complete outstanding work.

9. Indemnification

The customer agrees to indemnify and hold our company harmless for any damages or liabilities that may arise from the services provided.

10. Subcontractors

Whilst we may use subcontractors for some work but we don’t specifically sub out window cleaning

11. Gutter Clearance Services

Our gutter clearance services are carried out by Gutter Giant, which carries its own public liability insurance. Bookings and customer service are managed by SAMS Ltd on their behalf. All payments for gutter clearance are made directly to Gutter Giant, either through the SAMS website or via invoice. Gutter Giant is a trading name of Sam Bennett (sole trader).

12. Force Majeure

We cannot be held responsible for non-completion of a job in the event of circumstances beyond our control (force majeure). We will communicate promptly in such situations.

13. Payment Terms

Regular Window Cleaning services will be paid as they fall due. One-off window cleaning and gutter clearance must be paid in full, at the time of booking, and is non-refundable. In the event that we are unable to do the work at the agreed time, we are happy to reschedule the appointment. In certain circumstances SAMS may need, at their sole discretion, to change the booked price to match the size of property.

14. Privacy of Customer Data

We are committed to protecting the privacy of customer data. Any information provided will be handled in accordance with our privacy policy.

15. Key Facts Please note the following key facts pertaining to regular window cleaning
  • Window cleaning is on a 6 weekly cycle
  • We use Stripe to collect payments (PCI DSS certified)
  • We cannot move, skip or reschedule cleans
  • If we can’t access the back, we clean the front only
  • Front only cleans will be charged at 50% of the total cost
  • We don’t tie you into a  contracts but we do require 6 weeks full notice to quit
  • Termination at point of ‘reminder email’ will be billable at 1 full clean
  • We always send a courtesy reminder email days before we arrive
  • We always clean the glass, frames and sills
  • Regular window cleaning does not include conservatory roofs or mono-pitch glass panels
16. Quotations All quotations provided by SAMS are estimates based on the information available at the time of quoting. Final pricing is subject to change upon site inspection or as further details of the work required become known. SAMS reserve the right to amend the quoted price accordingly. Any increase in cost will be communicated prior to commencing the work, and, if we proceed with the work, the client agrees to pay any additional balance due upon completion.
17. Governing Law These terms are governed by the laws of England.